Due to the nature of digital products, all sales on incomelion.com are final and non-refundable.
We want you to be satisfied with your purchase. Because our products are delivered digitally and cannot be physically returned, refunds are only granted in exceptional circumstances, such as accidental duplicate purchases or license-related issues. Please review our policy below carefully.
1. Refund Requests
Duplicate Purchases
If you accidentally make a duplicate purchase, you may be eligible for a refund within 14 days of the original purchase date.
A duplicate purchase includes:
- Purchasing the same product or license more than once
- Purchasing a product that is already included in a bundle you previously bought
To process a refund, we require proof of purchase or a receipt. If you believe you’ve made a duplicate purchase, please contact us as soon as possible via our contact form, and we’ll be happy to assist.
2. Refund Review Process
Approval or Rejection
Once we receive your refund request, it will be reviewed. You will be notified by email whether your request has been approved or denied.
If approved, your refund will be processed and returned to your original payment method within a reasonable timeframe, depending on your payment provider.
3. Late or Missing Refunds
If you have not received your approved refund:
- Please check your bank account again
- Contact your credit card provider, as processing times may vary
- Contact your bank to confirm whether the refund is still pending
If you have completed all the above steps and still cannot locate your refund, please reach out to us through the contact form on our website, and we will investigate further.